Job Type-Full Time We are looking for a Marketing & Growth Researcher* to support paid advertising, YouTube marketing, and business growth initiatives. This role focuses on researching ad creatives, audience targeting, competitors, keywords, and content strategies to help scale marketing campaigns and revenue. Responsibilities Research *paid ad trends* (Facebook, Google, YouTube, TikTok, LinkedIn) Analyze *YouTube channels, content strategies, and video ads* Study competitors’ ads, funnels, offers, and messaging Identify target audiences, keywords, and growth opportunities Research content ideas for ads, YouTube videos, and campaigns Track market trends and provide actionable insights Prepare research summaries and recommendations Requirements Experience in *marketing research, digital marketing, or paid ads support* Familiarity with *paid advertising platforms and YouTube marketing* Strong online research and data analysis skills Basic understanding of funnels, CRO, and audience targeting Good written English communication Highly organized and detail-oriented Reliable internet and remote work setup Nice to Have Experience with *Facebook Ads Library, Google keyword Planner, TubeBuddy, VidIQ Knowledge of analytics tools (Google Analytics, YouTube Analytics) Background in B2B, SaaS, real estate, or service-based marketing
Job Type-Full Time We are looking for a Marketing & Growth Researcher* to support paid advertising, YouTube marketing, and business growth initiatives. This role focuses on researching ad creatives, audience targeting, competitors, keywords, and content strategies to help scale marketing campaigns and revenue. Responsibilities Research *paid ad trends* (Facebook, Google, YouTube, TikTok, LinkedIn) Analyze *YouTube channels, content strategies, and video ads* Study competitors’ ads, funnels, offers, and messaging Identify target audiences, keywords, and growth opportunities Research content ideas for ads, YouTube videos, and campaigns Track market trends and provide actionable insights Prepare research summaries and recommendations Requirements Experience in *marketing research, digital marketing, or paid ads support* Familiarity with *paid advertising platforms and YouTube marketing* Strong online research and data analysis skills Basic understanding of funnels, CRO, and audience targeting Good written English communication Highly organized and detail-oriented Reliable internet and remote work setup Nice to Have Experience with *Facebook Ads Library, Google keyword Planner, TubeBuddy, VidIQ Knowledge of analytics tools (Google Analytics, YouTube Analytics) Background in B2B, SaaS, real estate, or service-based marketing
Job Type-Full Time We are looking for a Operational Excellence & Process Transformation Role Summary We are seeking a senior operational leader to own, implement, and institutionalize a defined operational process/system across the entire organization. This role is responsible for company-wide process transformation and cultural adoption, working directly with executive leadership and department heads to ensure the system is fully implemented, followed, measured, and sustained. This is not a coordination or support role. The Operational Excellence & Process Transformation will act as the single owner and authority for this process/system and will be accountable for successful execution across all teams. This is a high-impact role requiring proven experience leading enterprise-level change. A minimum one-year employment contract is required due to the scope and critical nature of this position. Key Responsibilities Process Ownership & Implementation Serve as the primary owner and champion of the company’s operational process/system Lead the end-to-end implementation of the system across all departments Translate the system into clear, executable workflows, standards, and accountability structures Ensure consistent adoption and compliance company-wide Organizational & Cultural Transformation Drive behavioral and cultural change to embed the system into daily operations Work closely with leadership to align people, processes, and performance metrics Identify resistance, gaps, or breakdowns and proactively resolve them Establish governance mechanisms to sustain long-term adoption Executive & Cross-Functional Leadership Partner directly with the CEO and executive team to align strategy with execution Facilitate workshops, leadership sessions, and alignment meetings Act as a trusted advisor to senior leaders on operational effectiveness Lead cross-functional initiatives without direct line authority Measurement, Quality & Continuous Improvement Define KPIs, scorecards, and performance dashboards tied to the system Monitor execution quality and operational outcomes Drive continuous improvement initiatives based on data and performance insights Ensure scalability as the company grows Required Experience & Qualifications Must-Have Proven experience leading company-wide process or operational transformation Background in Operational Excellence, Process Improvement, or Enterprise Change Management Demonstrated success implementing structured systems such as (or similar to): EOS, Lean, Six Sigma, ITIL, ISO, or enterprise operational frameworks Strong executive presence and ability to influence senior stakeholders Experience driving cultural change, not just documenting processes Preferred Experience in multi-department or multi-location organizations Certifications in Lean Six Sigma, PMP, ITIL, or equivalent Experience in scaling operations within growth-stage or mature organizations Key Competencies Strategic thinking with hands-on execution capability Strong facilitation, communication, and leadership skills High accountability and ownership mindset Ability to operate independently and make high-impact decisions Comfortable challenging existing norms to drive improvement Contract & Hiring Process Minimum one-year employment contract required Panel interview process, including final interview with executive leadership Candidate must demonstrate prior hands-on experience with similar systems/processes Deep vetting process to ensure long-term fit and execution capability Why This Role Matters This position is critical to the company’s long-term success. The right person will fundamentally shape how the organization operates, scales, and performs. We are committed to investing the time and resources necessary to find the right leader, not just fill a role.
Job Type: Full Time You will be responsiblefor overseeing daily operations, developing strategies, leading teams (hiring, training, performance), and ensuring operational efficiency to achieve company goals. Key duties include strategic planning, resource allocation, process improvement, and client/stakeholder management, driving growth and profitability Key Skills & Qualifications: Proven management/leadership experience. Strong financial acumen (budgeting, analysis). Excellent communication, interpersonal, and organizational skills. Strategic thinking and problem-solving abilities. Proficiency with MS Office, databases, and information systems. Relevant degree (Business, Management) often required.
Job Type: Full Time A Marketing Manager plans, directs, and coordinates an organization's marketing strategies, overseeing campaigns to boost brand awareness, attract customers, and drive sales by analyzing market trends, managing budgets, leading teams, and collaborating across departments like sales and product development. They blend creativity with analytics to execute initiatives, whether it's digital campaigns, content creation, or traditional advertising, to meet business goals like increasing market share and profitability. Key Responsibilities: Strategy & Planning: Developing comprehensive marketing plans, setting budgets, and identifying target audiences. Campaign Management: Overseeing the creation and execution of campaigns (digital, social, print). Market Research: Analyzing consumer behavior, competitor activities, and market trends. Team Leadership: Managing, guiding, and delegating tasks to marketing teams. Cross-functional Collaboration: Working with sales, product, and creative teams to align efforts. Performance Analysis: Monitoring campaign success and ROI to inform future strategies. Core Skills: Strategic thinking Leadership & Team Management Analytical & Data Interpretation Creativity & Communication Adaptability to new technologies (like AI) and trends A"jack-of-all-trades," handling everything from strategy to content.
Job Type: Full Time The Operations Manager is responsible for overseeing daily business operations, ensuring efficiency, quality, and alignment with company goals. This role focuses on process optimization, team leadership, performance management, and cross-department coordination to support scalable and profitable operations. Key Responsibilities Oversee and manage day-to-day operational activities Develop, implement, and improve operational processes and workflows Ensure operational efficiency, productivity, and service quality Lead, coach, and evaluate operations staff and team leaders Monitor KPIs, SLAs, and performance metrics; prepare regular reports Coordinate with departments such as HR, Finance, IT, and Sales Manage budgets, cost control, and resource allocation Identify operational risks and implement mitigation strategies Ensure compliance with company policies, industry standards, and regulations Support strategic planning and business growth initiatives - 2 years documented management of several teams of agents in a BPO environment - Perfect Verbal English - Must fully understand how to manage BPO agents and Team Leaders.
Job Type: Full Time - Will be responsible for interacting with US Banks with respect to submitting loan requirements. - Knowledge of real estate and construction a plus. - Must have 3 years documented finance accounting experience. - Must have near mastery QuickBooks capability. - Long term career opportunity working for a USA company.
Job Type: Full Time The Team Leader is responsible for managing, coaching, and supporting a team of agents to achieve performance targets, service quality standards, and customer satisfaction. This role ensures daily operations run smoothly while fostering a high-performing and motivated team. Key Responsibilities Supervise and manage a team of agents Monitor daily attendance, productivity, and performance metrics Coach, mentor, and provide regular feedback to team members Ensure adherence to KPIs, SLAs, and quality standards Handle escalations and support agents in resolving customer issues Conduct team meetings, huddles, and performance reviews Prepare and submit daily, weekly, and monthly reports Coordinate with QA, Workforce, and Operations teams Implement company policies and client guidelines Support process improvements and operational initiatives Qualifications: 2 years of experience as a Team Leader or similar role Strong leadership, communication, and interpersonal skills Knowledge of performance metrics and reporting Ability to manage multiple tasks in a fast-paced environment Proficient in MS Office and reporting tools
Job Type: Full-time Program Manager oversees multiple related projects to meet strategic business goals, acting as the liaison between the client and the outsourced partner, focusing on efficiency, quality, budget, and staffing to ensure the BPO delivers on customer success and operational objectives. They manage the "big picture," coordinating teams, analyzing performance data, allocating resources, and ensuring long-term success, unlike Project Managers who focus on individual project deliverables. ***Key Responsibilities in BPO:*** - Strategic Alignment: Connects outsourced operations (like customer service) to the client's overall business strategy and long-term goals. - Vendor Management: Acts as the main link (liaison) with third-party BPO partners, ensuring they meet contractual obligations. - Performance & Quality: Develops metrics, monitors KPIs (Key Performance Indicators), and ensures high standards for customer satisfaction and service quality. - Resource & Budget Oversight: Manages staffing forecasts, resource allocation, and budgetary performance for the BPO programs. - Cross-Functional Coordination: Works with internal teams and the BPO to manage interdependencies between various projects or workstreams. - Risk Management: Identifies potential risks and implements strategies to mitigate them for program success. - Reporting & Communication: Provides regular updates and reports to executive leadership on program status, results, and trends. In essence: A BPO Program Manager ensures that the outsourced processes are not just running smoothly but are actively contributing to the client's strategic growth and efficiency, managing the why and what of the program, while guiding project managers on the how.
Job Summary The ChatGPT Specialist will work within the administrative team as a true expert in ChatGPT and AI productivity tools. This role is responsible for handling company-wide AI-related requests, optimizing workflows, improving business productivity, and applying ChatGPT strategically across operations, sales, and property management. The specialist will also identify opportunities to automate or eliminate redundant tasks and roles through effective AI usage. ****Key Responsibilities Serve as the company’s primary expert on ChatGPT and AI-powered tools Handle and support company-wide requests related to ChatGPT usage and implementation Design and execute AI-driven solutions to improve business productivity and efficiency Develop workflows using ChatGPT to support administrative, operational, and reporting tasks Leverage ChatGPT to assist in selling and renting properties, including: Property descriptions Client communication Lead responses and follow-ups Market research and comparisons Identify redundant or repetitive tasks and replace or streamline them using ChatGPT, reducing the need for manual roles Train staff on best practices for using ChatGPT effectively and responsibly Document AI processes, guidelines, and usage standards ****Required Qualifications Proven expertise in ChatGPT and AI-driven workflow optimization Strong understanding of business operations and administrative processes Ability to translate company needs into effective AI-powered solutions Strong written communication and problem-solving skills Highly organized and detail-oriented
A Strategic Account Manager (SAM) builds deep, long-term relationships with a company's most valuable clients, acting as a liaison to drive mutual growth, satisfaction, and revenue by understanding client needs, developing strategic account plans, coordinating internal resources, and identifying upsell/cross-sell opportunities for increased customer lifetime value. They focus on strategic value over quick sales, managing P&L, mitigating risks, and ensuring clients achieve their goals with the provider's solutions. Key Responsibilities: - Relationship Building: Cultivate strong, trusted relationships with senior client executives and stakeholders. - Account Planning: Develop and execute strategic account plans with clear goals, objectives, and growth strategies. - Needs Assessment: Deeply understand client business, challenges, and objectives to offer tailored solutions. - Internal Coordination: Act as a bridge, collaborating with Sales, Marketing, Product, and Support teams to deliver client value. - Revenue Growth: Identify and pursue opportunities for upselling, cross-selling, and contract negotiation to meet revenue targets. - Value Delivery: Lead solution development, ensuring successful implementation and prompt issue resolution. - Performance Monitoring: Track key account metrics (revenue, satisfaction, retention) and report to management - Risk Management: Proactively identify and mitigate potential risks within accounts. Key Qualifications: Proven experience in sales, account management, or related fields. Strong business acumen and strategic selling skills. Excellent communication, negotiation, and interpersonal skills. Proficiency with CRM software & all Microsoft business tools. Ability to work cross-functionally and lead complex initiatives.
Job Type: Full Time A Marketing Manager plans, directs, and coordinates an organization's marketing strategies, overseeing campaigns to boost brand awareness, attract customers, and drive sales by analyzing market trends, managing budgets, leading teams, and collaborating across departments like sales and product development. They blend creativity with analytics to execute initiatives, whether it's digital campaigns, content creation, or traditional advertising, to meet business goals like increasing market share and profitability. Key Responsibilities: Strategy & Planning: Developing comprehensive marketing plans, setting budgets, and identifying target audiences. Campaign Management: Overseeing the creation and execution of campaigns (digital, social, print). Market Research: Analyzing consumer behavior, competitor activities, and market trends. Team Leadership: Managing, guiding, and delegating tasks to marketing teams. Cross-functional Collaboration: Working with sales, product, and creative teams to align efforts. Performance Analysis: Monitoring campaign success and ROI to inform future strategies. Core Skills: Strategic thinking Leadership & Team Management Analytical & Data Interpretation Creativity & Communication Adaptability to new technologies (like AI) and trends A"jack-of-all-trades," handling everything from strategy to content.
We are seeking an energetic and results-driven Sales Business Development Representative (BDR) to join our sales team. As an Outbound BDR, you will be responsible for driving lead generation, qualifying prospects, and building the sales pipeline to support the company’s growth in the Managed Service Provider (MSP) space. This role requires a strong understanding of sales and technology, coupled with the drive to succeed in a high-activity environment. JOB RESPONSIBILITIES ● Conduct high-volume outbound prospecting, with the ability to consistently make 100+ outbound calls per day, to identify and qualify new business opportunities. ● Develop and execute targeted email campaigns to engage prospects and generate interest in Encore Pro Services. ● Qualify potential leads through research and discovery conversations to determine their fit and need for MSP services. ● Schedule initial meetings and demonstrations for the Account Executives, effectively transitioning qualified leads. ● Maintain accurate and detailed records of all prospecting activities and lead qualifications in the HubSpot CRM system. ● Collaborate with the sales and marketing teams to refine prospecting strategies and messaging. ● Stay updated on industry trends and the competitive landscape within the MSP business. ● Develop and maintain sales documentation and standard operating procedures for the BDR role. QUALIFICATIONS ● Bachelor's degree in Business, Marketing, Communications, or a related field. ● Demonstrated understanding of selling in the Managed Service Provider (MSP) space is essential. ● Good technical understanding of the MSP Business and the services provided (e.g., network management, security, backup solutions) is highly desirable. ● Excellent written and verbal communication skills with good English skills and the ability to articulate value propositions clearly and professionally. ● Proven ability to manage high-volume daily activities, including 100+ outbound calls per day and email campaigns. ● Experience in a BDR/SDR or similar outbound sales role is a plus. ● Strong analytical and problem-solving skills. ● Ability to work well under pressure and meet performance targets. ● Effective collaboration skills to work across sales and IT teams
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