Job Type: Work From Home Graveyard Shift Typical characteristics: Dedicated support to one (sometimes two) executives Deep trust and access to confidential information Operates as a gatekeeper and proxy Anticipates needs instead of reacting Core responsibilities Owns and optimizes the executive’s calendar and priorities Filters, escalates, and resolves issues before they reach the executive Prepares the executive for decisions (not just meetings) Manages executive communications and follow-ups Coordinates across departments on the executive’s behalf Maintains strict confidentiality and discretion Experience: - Minimum of 3 years experience as an Executive Assistant - Experience supporting executives like CEO, CFO, COO etc. - Familiarity with preparing reports, presentations, and executive briefs - Experience in project coordination and follow-through Professional Traits: - Proactive, dependable, and able to work independently - Strong problem-solving and decision-making skills - Excellent interpersonal and professional communication - Ability to multitask and manage competing priorities in a fast-paced environment Bonus but not required-Preferred Qualifications - Experience with CRM tools (e.g., Salesforce, HubSpot) - Knowledge of basic bookkeeping or expense management - Social media support or basic marketing knowledge - Experience working with remote or international teams
KEY RESPONSIBILITIES: • Account Management – Responsible for all account management planning and execution. Lead broader account management and support teams with clearly defined goals and hold team members accountable with the highest standards of execution in managing Henry Schein’s top customers. • Executive Engagement – Develop a strong partnership with customer executive leadership and with internal executives through Henry Schein’s Executive Sponsor initiative. • Team Leader - Strategically manage the coordination of a cross-functional and cross-divisional team of subject matter experts to support assigned strategic accounts. • One Schein - Drive the adoption of the entire Barrister portfolio through leveraging resources and knowledge across HSI. Partner with cross-divisional teams to understand and strategically influence customer goals and key performance metrics. • Brand Loyalty – Create customer loyalty through Barrister’s best-in-class support teams, products and services. • Contract Management – Guide the Barrister teams through RFPs, contract design and negotiations, and renewals by focusing on growth opportunities and profitability performance. Continue to drive customer engagement activities that promote contract compliance. SPECIFIC KNOWLEDGE & SKILLS: • Experience in large account management with in-depth knowledge of conceptual, strategic, and challenger sales methodologies • Exhibits executive presence and displays effective rapport building skills with executive leadership within the company and industry. • Business acumen with the ability to engage with customer c-suite and industry leaders • Understanding of dental industry trends pertaining to consolidation and multi-site operations • Ability to drive influence and change through tactical empathy and strong emotional intelligence • Proactively identify issues/opportunities and recommends actions with confidence • Anticipate customer needs, questions, and challenges in advance by thinking two steps ahead • Demonstrate ability to develop and execute on account strategy plans, manage multiple strategic partnerships, and maximize profitability of business opportunities • Proven track record of exceeding sales targets in a high growth/fast-paced environment • Strategic thinker in creating complex and value sustaining proposals to large, strategic customers. • Understanding of the entire Barrister offering • Team player who can orchestrate large teams across the organization and create a productive working environment to support customer success • High degree of comfort managing multiple, competing priorities in challenging environments. • Demonstrates understanding of the Customer Experience and creates and sustains ongoing forums that encourage a constant feedback loop • Tactful and resilient in challenging situations • Excellent escalation management skills • Expert planning, organizational, and time management techniques • Strong PowerPoint and Excel skills GENERAL SKILLS & COMPETENCIES: • Excellent understanding of industry practices • Strong proficiency with tools, systems, and procedures • Strong planning/organizational skills and techniques • Strong decision making, analysis and problem-solving skills with ability to multi-task • Excellent verbal and written communication skills • Strong presentation and public speaking skills • Strong interpersonal skills • Strong conflict resolution skills and ability to deliver difficult messages • Ability to build partnerships at all levels within the company, ability to build partnerships externally • Good negotiating skills • Resolve complex issues in effective ways • Project management, consultative skills and ability to manage a budget MINIMUM WORK EXPERIENCE: • 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience. PREFERRED EDUCATION: • Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications.
Job Description: ***Role Overview Key Responsibilities: • Conduct high-volume outbound cold calls • Execute strategic email outreach campaigns • Generate, manage, and track leads using HubSpot CRM • Qualify prospects and schedule discovery meetings • Contribute to pipeline development and overall business growth *** Qualifications: • Experience in cold calling and email outreach • Background in IT sales or IT services is an advantage • Familiarity with CRM platforms (HubSpot experience preferred) • Excellent communication and interpersonal skills • Highly organized and able to thrive in a fast-paced environment
Job Description: ***Responsibilities Develop positive customer experiences that create client and consumer value and satisfaction, retention, and growth, building on Voice of the Customer (VOC) feedback, and qualitative and quantitative data. Participate as a Customer Experience subject matter expert on new client/program/product launches to scope and deliver the desired customer experience for all touchpoints. This includes creating all customer experience processes and customer communications. Support and advocate the Customer Experience on cross-functional teams (including operations, sales, creative, and technical talents) to ensure the design and delivery of a consistent and superior customer experience, when new policies and processes are drafted, and for existing policies and processes, identify and drive improvements to the customer experience. Delivering CX projects and collaboratively working with department leads and functional heads to deliver a superior experience for our client’s consumers. Recommend improvements based on findings and present solutions to Account Managers, and other business stakeholders for implementation and action. Work collaboratively across departments to understand the business needs and how they contribute to the customer’s experience. Provide insights and advice to best deliver best in class customer journey. Provide monthly NPS reports by client and survey type, and action plans to enhance overall experience. Perform analysis on available data including VOC listening posts, operational metrics, and other variables (program type, product type, etc.) to identify relationships, trends, and opportunities for improvement. Perform root cause analysis, including sample audits and text-data mining, to determine drivers of both dissatisfaction and satisfaction. ***Requirements: Minimum 5 years of related business experience in customer-focused management positions - where customer feedback data is continuously collected and analyzed, quality is continuously monitored, and processes are continuously improved. Analytical and problem-solving skills. Working knowledge of on-line analytics as well as VOC tools and methods such as primary research and Net Promoter Score. Skilled at translating client/customer needs to company policies, procedures, and process flow maps. Strong oral and written communication skills with ability to interact and build relationships to effectively influence across teams and functional partners. Strong desire and curiosity to keep abreast of customer experience industry best practices. ***Responsibilities Develop positive customer experiences that create client and consumer value and satisfaction, retention, and growth, building on Voice of the Customer (VOC) feedback, and qualitative and quantitative data. Participate as a Customer Experience subject matter expert on new client/program/product launches to scope and deliver the desired customer experience for all touchpoints. This includes creating all customer experience processes and customer communications. Support and advocate the Customer Experience on cross-functional teams (including operations, sales, creative, and technical talents) to ensure the design and delivery of a consistent and superior customer experience, when new policies and processes are drafted, and for existing policies and processes, identify and drive improvements to the customer experience. Delivering CX projects and collaboratively working with department leads and functional heads to deliver a superior experience for our client’s consumers. Recommend improvements based on findings and present solutions to Account Managers, and other business stakeholders for implementation and action. Work collaboratively across departments to understand the business needs and how they contribute to the customer’s experience. Provide insights and advice to best deliver best in class customer journey. Provide monthly NPS reports by client and survey type, and action plans to enhance overall experience. Perform analysis on available data including VOC listening posts, operational metrics, and other variables (program type, product type, etc.) to identify relationships, trends, and opportunities for improvement. Perform root cause analysis, including sample audits and text-data mining, to determine drivers of both dissatisfaction and satisfaction. ***Requirements: Minimum 5 years of related business experience in customer-focused management positions - where customer feedback data is continuously collected and analyzed, quality is continuously monitored, and processes are continuously improved. Analytical and problem-solving skills. Working knowledge of on-line analytics as well as VOC tools and methods such as primary research and Net Promoter Score. Skilled at translating client/customer needs to company policies, procedures, and process flow maps. Strong oral and written communication skills with ability to interact and build relationships to effectively influence across teams and functional partners. Strong desire and curiosity to keep abreast of customer experience industry best practices.
Key Responsibilities: *Provide real-time technical support to Customer Engineers (CEs) working on printer diagnostics, repairs, and installations. *Assist with troubleshooting hardware, print quality issues, error codes, jamming issues, and understanding the OEM service manuals across multiple printer brands (e.g., HP, Lexmark, Xerox, Konica etc.). *Act as an escalation point for complex or unresolved technical issues. *Coordinate with manufacturers and vendors for advanced troubleshooting and case management. *Monitor active service tickets to ensure timely updates, proper documentation *Communicate with internal teams and clients regarding issue status, risks, and resolutions. *Ensure accuracy in reporting, asset documentation, and case handling. Skills & Competencies: *Strong knowledge of printer hardware, troubleshooting, and repair processes. *Excellent problem-solving and analytical skills. *Ability to provide clear guidance under time-sensitive situations. *Strong communication and team coordination skills. *Experience with ticketing systems and remote support tools. Objective: To ensure high-quality technical support for field operations, minimize downtime, and improve first-time fix rates while maintaining strong support for Customer Engineers in the field.
Key Responsibilities: Job Summary: We are seeking a highly organized and client-focused Account Delivery Manager to oversee the successful delivery of services and solutions to our key clients. This role acts as a bridge between the client and internal teams, ensuring that service are delivered on time, within scope, and to the highest standard. The ideal candidate is proactive, detail-oriented, and excels at managing client relationships while driving internal execution. ***Key Responsibilities: - Serve as the primary point of contact for assigned client accounts, ensuring client satisfaction and retention. - Lead the end-to-end delivery of services, solutions, or projects across multiple accounts within our CRM - Collaborate with internal teams (dispatch, technical support, etc.) to meet client requirements and resolve issues. - Monitor delivery performance and ensure SLAs, KPIs, and other service metrics are met or exceeded, including talk time, touches, case moves and timley updates to the clients - Proactively identify risks and implement mitigation strategies to avoid delivery disruptions. Seeing the bigger picture and resolving before it escalations - Manage escalations effectively, maintaining trust and transparency with the client. - Notate every interaction for proper case management and call handling - Maintain comprehensive documentation for each account, including project scopes, communications, and performance reports. ***Qualifications: - Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience). - 5+ years of experience in account management or client customer service - Proven track record of managing enterprise-level client accounts and delivering successful outcomes. - Profient communication in verbal and written English - Strong understanding of project management methodologies (Agile, Waterfall, etc.). - Exceptional communication, organizational, and problem-solving skills. - Experience with CRM tools (e.g., Jira, Asana, Salesforce). - Ability to manage competing priorities in a fast-paced environment. ***Key Competencies: - Client-centric mindset - Leadership and team coordination - Results-driven and quality-focused - Analytical thinking and adaptability - Conflict resolution and negotiation
Responsibilities Develop positive customer experiences that create client and consumer value and satisfaction, retention, and growth, building on Voice of the Customer (VOC) feedback, and qualitative and quantitative data. Participate as a Customer Experience subject matter expert on new client/program/product launches to scope and deliver the desired customer experience for all touchpoints. This includes creating all customer experience processes and customer communications. Support and advocate the Customer Experience on cross-functional teams (including operations, sales, creative, and technical talents) to ensure the design and delivery of a consistent and superior customer experience, when new policies and processes are drafted, and for existing policies and processes, identify and drive improvements to the customer experience. Delivering CX projects and collaboratively working with department leads and functional heads to deliver a superior experience for our client’s consumers. Recommend improvements based on findings and present solutions to Account Managers, and other business stakeholders for implementation and action. Work collaboratively across departments to understand the business needs and how they contribute to the customer’s experience. Provide insights and advice to best deliver best in class customer journey. Provide monthly NPS reports by client and survey type, and action plans to enhance overall experience. Perform analysis on available data including VOC listening posts, operational metrics, and other variables (program type, product type, etc.) to identify relationships, trends, and opportunities for improvement. Perform root cause analysis, including sample audits and text-data mining, to determine drivers of both dissatisfaction and satisfaction. Requirements: Minimum 5 years of related business experience in customer-focused management positions - where customer feedback data is continuously collected and analyzed, quality is continuously monitored, and processes are continuously improved. Analytical and problem-solving skills. Working knowledge of on-line analytics as well as VOC tools and methods such as primary research and Net Promoter Score. Skilled at translating client/customer needs to company policies, procedures, and process flow maps. Strong oral and written communication skills with ability to interact and build relationships to effectively influence across teams and functional partners. Strong desire and curiosity to keep abreast of customer experience industry best practices.
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