Job Overview: We are seeking a highly organized, proactive, and dependable Executive Assistant to provide dedicated support to senior executives in a fast-paced remote environment. This role requires someone who can operate with a high level of confidentiality, professionalism, and initiative while managing executive priorities, communications, project coordination, and digital outreach activities. The ideal candidate is capable of anticipating needs, solving problems independently, and acting as a trusted gatekeeper and representative for the executive. Key Responsibilities: Executive Calendar & Meeting Management Manage and optimize the executive’s calendar, schedules, and priorities Coordinate internal meetings and external meetings with clients Arrange travel, accommodations, and lodging requirements when needed Prepare the executive for meetings, presentations, and key decisions Join meetings and calls to capture action items, track follow-ups, and ensure completion of tasks Coordinate across departments on behalf of the executive Executive Communication & Administrative Support Manage and organize executive email communications Draft professional email responses and follow-ups based on executive notes Filter, escalate, and resolve issues before they reach the executive Maintain strict confidentiality and discretion with sensitive company information Act as a gatekeeper and proxy for executive communications Task & Project Coordination Manage and track projects, tasks, and deadlines using tools such as Google Workspace and Microsoft Teams Own the follow-up process for team deliverables and pending action items Assist in project coordination and ensure timely completion of assigned initiatives Provide administrative and operational support as required Documentation & Process Management Develop and maintain Standard Operating Procedures (SOPs) Create production documentation and process guides based on meeting notes Organize and maintain accurate records, reports, and executive briefs Prepare presentations, summaries, and reports for executive review Sales Prospecting & Digital Outreach Source and manage lead lists from various platforms Gather fresh lead sets for target and must-win companies Enrich lead and contact information by identifying decision-makers using tools such as B2B Rocket Manage the executive’s LinkedIn profile for outreach to technicians and potential clients Support digital engagement and online networking initiatives Assist with YouTube channel coordination and technician-related content management CRM & Reporting Maintain and update CRM platforms such as HubSpot Generate detailed reports regarding lead statuses, company assignments, and business development activities Track outreach performance and follow-up activities Qualifications & Experience: Minimum of 3 years of experience as an Executive Assistant Experience supporting senior executives such as CEOs, CFOs, COOs, or similar leadership roles Strong experience in calendar management, executive communications, and project coordination Familiarity with preparing executive reports, presentations, and briefs Experience working with remote or international teams is an advantage Professional Traits: Proactive, resourceful, and highly organized Able to work independently with minimal supervision Strong problem-solving and decision-making abilities Excellent interpersonal and professional communication skills Ability to multitask and manage competing priorities in a fast-paced environment High level of integrity, confidentiality, and professionalism Preferred Qualifications: Experience using CRM tools such as Salesforce or HubSpot Knowledge of basic bookkeeping or expense management Social media management or basic marketing experience Experience supporting recruitment, technician outreach, or client acquisition initiatives Work Setup Work From Home Graveyard Shift Full-time Remote Position Additional Notes: The Executive Assistant may also coordinate with external platforms and support teams such as LinkedIn, Monster.com, ZipRecruiter, and other recruitment or outreach channels as part of the executive support function. Other duties and responsibilities may be assigned as needed.
KEY RESPONSIBILITIES: • Account Management – Responsible for all account management planning and execution. Lead broader account management and support teams with clearly defined goals and hold team members accountable with the highest standards of execution in managing Henry Schein’s top customers. • Executive Engagement – Develop a strong partnership with customer executive leadership and with internal executives through Henry Schein’s Executive Sponsor initiative. • Team Leader - Strategically manage the coordination of a cross-functional and cross-divisional team of subject matter experts to support assigned strategic accounts. • One Schein - Drive the adoption of the entire Barrister portfolio through leveraging resources and knowledge across HSI. Partner with cross-divisional teams to understand and strategically influence customer goals and key performance metrics. • Brand Loyalty – Create customer loyalty through Barrister’s best-in-class support teams, products and services. • Contract Management – Guide the Barrister teams through RFPs, contract design and negotiations, and renewals by focusing on growth opportunities and profitability performance. Continue to drive customer engagement activities that promote contract compliance. SPECIFIC KNOWLEDGE & SKILLS: • Experience in large account management with in-depth knowledge of conceptual, strategic, and challenger sales methodologies • Exhibits executive presence and displays effective rapport building skills with executive leadership within the company and industry. • Business acumen with the ability to engage with customer c-suite and industry leaders • Understanding of dental industry trends pertaining to consolidation and multi-site operations • Ability to drive influence and change through tactical empathy and strong emotional intelligence • Proactively identify issues/opportunities and recommends actions with confidence • Anticipate customer needs, questions, and challenges in advance by thinking two steps ahead • Demonstrate ability to develop and execute on account strategy plans, manage multiple strategic partnerships, and maximize profitability of business opportunities • Proven track record of exceeding sales targets in a high growth/fast-paced environment • Strategic thinker in creating complex and value sustaining proposals to large, strategic customers. • Understanding of the entire Barrister offering • Team player who can orchestrate large teams across the organization and create a productive working environment to support customer success • High degree of comfort managing multiple, competing priorities in challenging environments. • Demonstrates understanding of the Customer Experience and creates and sustains ongoing forums that encourage a constant feedback loop • Tactful and resilient in challenging situations • Excellent escalation management skills • Expert planning, organizational, and time management techniques • Strong PowerPoint and Excel skills GENERAL SKILLS & COMPETENCIES: • Excellent understanding of industry practices • Strong proficiency with tools, systems, and procedures • Strong planning/organizational skills and techniques • Strong decision making, analysis and problem-solving skills with ability to multi-task • Excellent verbal and written communication skills • Strong presentation and public speaking skills • Strong interpersonal skills • Strong conflict resolution skills and ability to deliver difficult messages • Ability to build partnerships at all levels within the company, ability to build partnerships externally • Good negotiating skills • Resolve complex issues in effective ways • Project management, consultative skills and ability to manage a budget MINIMUM WORK EXPERIENCE: • 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience. PREFERRED EDUCATION: • Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications.
We are looking for a highly motivated Business Development Executive (BDE) to help drive business growth through cold calling, email outreach, and lead generation within the IT services industry. Key Responsibilities: Conduct high-volume outbound cold calls Execute strategic email outreach campaigns Manage and track leads using HubSpot CRM Qualify prospects and schedule discovery meetings Support overall sales pipeline and business growth Qualifications: Experience in cold calling and email outreach Background in IT sales or IT services preferred Knowledge of CRM tools (HubSpot is a plus) Strong communication and interpersonal skills Organized and able to work in a fast-paced environment.
Job Summary We are seeking a highly organized, proactive, detail-oriented Property Manager to oversee the daily operations, leasing, tenant relations, maintenance coordination, documentation, and overall performance of a growing residential and commercial property portfolio. This is not a basic administrative role. The Property Manager must be able to take ownership of the full property management process, communicate clearly, follow up consistently, document accurately, and make sure issues are handled from start to finish. The portfolio currently includes approximately: 3 apartment communities with a total of approximately 135 apartments Approximately 6 rental houses A mini storage facility with approximately 281 units Approximately 8 commercial properties with multiple suites in each An office suites business with 9 monthly office suites A new salon suites business The owners are continuously developing, improving, and adding properties to the portfolio. The Property Manager must be able to help streamline processes, manage increasing responsibilities efficiently, maintain satisfactory occupancy, and deliver a professional tenant experience. The ideal candidate must have hands-on U.S. property management experience, strong AppFolio experience, excellent communication skills, and the ability to manage competing priorities in a fast-paced environment. Key Responsibilities Property Management Operations Manage a portfolio of residential, commercial, office suite, salon suite, and storage properties. Maintain a strong understanding of each property, its lease requirements, rules, procedures, amenities, tenant base, maintenance needs, and operational expectations. Communicate professionally and promptly with tenants, prospective tenants, vendors, maintenance personnel, janitorial teams, property owners, and upper management. Maintain accurate property, tenant, lease, vendor, insurance, maintenance, communication, and asset records in AppFolio. Monitor property operations daily and make sure tasks, notices, deadlines, tenant issues, work orders, renewals, move-ins, move-outs, and leasing activities are being properly handled. Identify recurring problems, incomplete work, tenant concerns, vendor issues, occupancy issues, documentation gaps, and process failures, and take appropriate action to correct them. Perform other property management, leasing, tenant relations, maintenance coordination, and administrative duties as assigned. Leasing, Lead Follow-Up, and Applications Oversee the full leasing process from incoming lead to completed move-in. Respond to incoming leads quickly and professionally by phone, email, text, and AppFolio. Follow up with prospective tenants consistently to answer questions, provide property information, schedule showings, and move qualified prospects through the leasing process. Guide prospects through the application process and make sure applications are completed properly. Process rental applications, including credit checks, background checks, income verification, rental history review, identity verification, and any other required screening steps. Communicate application status and next steps professionally with applicants. Draft leases and related documents in AppFolio and send them for signature. Ensure leases, addenda, required forms, insurance requirements, move-in charges, deposits, and tenant documents are completed accurately before move-in. Complete the tenant move-in process in AppFolio and guide the prospect/tenant through each required step. Assist tenants who are confused about the tenant portal by helping them understand how to set up and use the portal for payments, maintenance requests, document access, and communications. Maintain satisfactory occupancy across the portfolio by helping ensure leads are followed up with, vacancies are marketed properly, units are turned quickly, and qualified prospects are moved through the leasing process efficiently. Tenant Communication and Tenant Relations Handle tenant communications professionally and promptly by phone, email, text, and AppFolio. Respond to tenant questions, maintenance concerns, lease questions, payment portal issues, complaints, notices, and general property issues. Take tenant complaints seriously, including issues such as noise complaints, unauthorized occupants, property rule violations, pet issues, parking concerns, access issues, maintenance concerns, or disputes between tenants. Take swift and professional action to handle tenant issues in accordance with the lease, property rules, company policy, and applicable law. Alert upper management to serious, escalating, unusual, or persistent tenant issues, while otherwise taking ownership of routine tenant concerns and resolving them independently. Draft and send professional tenant notices, reminders, memos, and correspondence when appropriate. Be comfortable using ChatGPT or similar AI tools to help quickly and professionally craft important tenant correspondence, while still reviewing all communications for accuracy, professionalism, and compliance before sending. Maintenance Coordination and Work Orders Coordinate maintenance requests from intake through completion, including creating, assigning, dispatching, tracking, documenting, and following up on work orders in AppFolio. Communicate with tenants, maintenance team members, vendors, janitorial providers, and management to make sure maintenance issues are handled efficiently and professionally. Monitor open work orders and follow up until the issue is fully resolved. Confirm completion of work when appropriate and make sure notes, photos, invoices, tenant communications, and other documentation are properly uploaded or entered in AppFolio. Coordinate tenant access, vendor scheduling, maintenance scheduling, and follow-up communications. Track recurring issues and alert management when there may be larger maintenance concerns, vendor performance issues, tenant-caused damages, warranty issues, or patterns requiring attention. Property-Wide Notices, Memos, and Emergency Preparedness Be aware of property-wide work, inspections, maintenance projects, service interruptions, scheduled repairs, pest control, filter changes, landscaping, pressure washing, parking lot work, access changes, or other events that require advance tenant notice. Draft and send timely notices to tenants so they are properly informed before work begins. Think proactively about upcoming weather or natural concerns, including freezes, hurricanes, heavy storms, flooding concerns, extreme heat, or other local conditions that may require tenant reminders or preparation notices. Send reminders, instructions, and property-wide memos far enough in advance for tenants to take appropriate action. Coordinate with management, maintenance, and vendors to ensure tenant communications are accurate and timely. Move-Ins, Move-Outs, and Turnovers Coordinate and oversee the full move-in and move-out process. Manage tenant communications, scheduling, documentation, keys, access devices, access codes, inspections, maintenance, cleaning, janitorial work, and final readiness. Completely coordinate and oversee the full turnover process, making sure management, tenants, maintenance, janitorial, vendors, and other team members are scheduled, aligned, and kept updated. Ensure turnovers are completed efficiently, accurately, and professionally so the unit or suite is ready for the next tenant as quickly as possible. Make sure all move-out documentation is captured, including inspection reports, photos, tenant communications, maintenance notes, cleaning charges, damages, unpaid balances, missing items, returned keys, and any other documentation needed. Assist with documenting move-out charges and security deposit accounting so deposits can be processed accurately, efficiently, and in accordance with applicable state law. Track the status of each vacant unit or suite and provide updates to management regarding readiness, delays, required work, cleaning, marketing, leasing status, and move-in timing. Insurance, Lease Compliance, and Documentation Track tenant proof of insurance submissions and ensure insurance documents comply with lease requirements. Review proof of insurance for required coverage amounts, named insureds, additional insureds or interested parties if required, policy dates, property address, and other lease-required terms. Follow up with tenants regarding missing, expired, incomplete, or noncompliant insurance documents. Help enforce lease terms, property rules, insurance requirements, maintenance procedures, move-in requirements, move-out procedures, and company policies. Maintain accurate notes, documents, communications, and records in AppFolio. Asset and Warranty Tracking Track property assets, including keys, garage clickers, access cards, remotes, fobs, codes, equipment, appliances, and other property-specific items. Track maintenance-related assets and major repairs, including new HVAC units, appliances, equipment installations, roof repairs, plumbing repairs, electrical work, and other significant property improvements. Maintain warranty-related information so future maintenance requests can be handled as warranty calls when applicable. Make sure maintenance history, warranty dates, installation details, vendor information, and related documentation are entered and organized in AppFolio or other company systems. Collections and Tenant Portal Assistance Monitor rent payments, delinquencies, late fees, balances, and payment issues. Follow up with tenants regarding past-due balances in a professional manner and in accordance with company policy. Assist tenants who are having trouble setting up or using the AppFolio tenant portal. Guide tenants through using the portal to make payments, submit maintenance requests, access documents, and communicate with management. The Property Manager will not be responsible for paying vendors or processing vendor payments, but may need to review information, confirm work completion, or provide documentation related to completed work. Reporting and KPIs Prepare reports, updates, task lists, occupancy updates, work order updates, leasing updates, renewal updates, delinquency updates, and property status summaries for management. Track and report on key performance indicators, including: Accuracy and efficiency of documentation and processing Occupancy rates Tenant satisfaction Lead response and follow-up Leasing conversion and application processing Work order follow-up and completion Turnover timing and readiness Insurance compliance Timeliness and quality of tenant communication Use reporting and task tracking to identify where processes can be improved. Help streamline systems and procedures so the company can continue managing more properties efficiently as the portfolio grows. Qualifications Minimum of 2 years of U.S. property management experience. Hands-on AppFolio experience is required. Strong understanding of U.S. property management processes, including leasing, renewals, applications, credit and background checks, income verification, move-ins, move-outs, maintenance coordination, tenant communication, rent collection, notices, and documentation. Experience overseeing the leasing process from lead follow-up through signed lease and completed move-in. Excellent verbal and written English communication skills. Strong customer service, problem-solving, and conflict resolution skills. Ability to communicate professionally with tenants, prospects, owners, vendors, maintenance personnel, janitorial staff, and management. Experience coordinating maintenance requests, vendor scheduling, tenant access, and work order follow-up through completion. Highly organized with strong attention to detail. Ability to track multiple tasks, deadlines, properties, tenants, vendors, work orders, applications, documents, and communications at the same time. Ability to work independently with minimal supervision while keeping management properly updated. Strong follow-through, accountability, and ownership of assigned responsibilities. Comfortable using AppFolio, Microsoft Office, Google Workspace, email, calendars, spreadsheets, and task management systems. Comfortable using ChatGPT or similar AI tools to help draft professional tenant correspondence, notices, memos, and internal updates. Experience working night shift or U.S. business hours is required. BPO or Virtual Assistant experience supporting U.S. clients is an advantage. Preferred Qualifications Experience handling residential and commercial property management. Experience with office suites, salon suites, storage facilities, apartment communities, rental houses, and commercial suites. Experience handling lease administration, tenant relations, rent collections, renewals, notices, move-ins, move-outs, and security deposit processing. Experience reviewing tenant insurance documents for compliance with lease requirements. Experience managing property turnovers and coordinating multiple parties to complete units or suites quickly and correctly. Experience with credit checks, background checks, income verification, application processing, lease drafting, and move-in completion in AppFolio. Ability to identify missing documentation, incomplete work orders, vendor follow-up needs, warranty opportunities, compliance issues, and tenant satisfaction concerns. Ability to help improve systems, streamline processes, and manage a growing property portfolio. Ideal Candidate The right candidate is organized, accountable, proactive, and capable of managing a large number of details without constant supervision. They do not wait for someone else to notice a problem. They follow up, document, communicate, and confirm that the task is actually complete. This person must be comfortable managing tenants, prospects, applications, leases, maintenance issues, complaints, turnovers, notices, insurance compliance, work orders, and occupancy goals. They must understand that poor follow-up, missing documentation, incomplete work orders, delayed tenant responses, disorganized turnovers, and weak leasing follow-up create serious problems for the company, property owners, and tenants. The ideal candidate takes pride in preventing those problems before they happen and is motivated by accuracy, efficiency, strong occupancy, and tenant satisfaction.
Job Description: Position Summary The Onsite Operations Trainer is responsible for designing, delivering, and managing training programs across multiple operational departments, including Service Delivery Specialist (SDS), Technician Assignment Group (TAG), Technician Management Department (TMD – Recruiting & Technician Compliance), and Account Delivery Management (ADM). The role ensures employees acquire the knowledge, skills, and competencies required to meet client expectations, operational standards, productivity goals, and quality requirements. Key Roles and Responsibilities Training Delivery & Facilitation Conduct classroom, virtual, and hands-on training sessions for new hires and existing employees. Deliver department-specific training programs for SDS, TAG, TMD, and ADM teams. Facilitate onboarding, cross-training, refresher training, and upskilling initiatives. Ensure trainees understand client processes, systems, workflows, and performance expectations. Conduct training demonstrations and practical exercises to validate learning outcomes. Training Development & Documentation Ensure updated training materials, manuals, SOPs, process guides, presentations, and assessments. Ensure training content remains accurate, relevant, and aligned with company and client standards. Maintain training records, attendance reports, certifications, and evaluation documents. Department-Specific Training Support Service Delivery Specialist (SDS) Train employees on service order management, customer communication, scheduling processes, and escalation procedures. Ensure understanding of service delivery workflows and performance metrics. Reinforce quality assurance and client service standards. Technician Assignment Group (TAG) Train employees on technician scheduling, dispatch coordination, appointment management, and workload balancing. Develop trainees' ability to efficiently assign technicians while meeting client SLAs. Monitor trainee performance and provide coaching on productivity and accuracy. Technician Management Department (TMD) Recruiting Train recruiters on sourcing strategies, candidate screening, interview processes, onboarding requirements, and applicant tracking systems. Ensure recruiters understand technician qualification requirements and client expectations. Technician Compliance Train team members on compliance requirements, documentation verification, licensing, certifications, background checks, and audit procedures. Ensure compliance processes are followed consistently and accurately. Account Delivery Management (ADM) Train employees on client account management processes, service fulfillment tracking, reporting, and stakeholder communication. Develop skills related to account performance monitoring, issue resolution, and client satisfaction management. Performance Monitoring & Coaching Evaluate trainee performance through assessments, simulations, audits, and observation. Provide ongoing coaching, mentoring, and corrective guidance to improve performance. Identify skill gaps and develop action plans to address learning needs.
Key Responsibilities: *Provide real-time technical support to Customer Engineers (CEs) working on printer diagnostics, repairs, and installations. *Assist with troubleshooting hardware, print quality issues, error codes, jamming issues, and understanding the OEM service manuals across multiple printer brands (e.g., HP, Lexmark, Xerox, Konica etc.). *Act as an escalation point for complex or unresolved technical issues. *Coordinate with manufacturers and vendors for advanced troubleshooting and case management. *Monitor active service tickets to ensure timely updates, proper documentation *Communicate with internal teams and clients regarding issue status, risks, and resolutions. *Ensure accuracy in reporting, asset documentation, and case handling. Skills & Competencies: *Strong knowledge of printer hardware, troubleshooting, and repair processes. *Excellent problem-solving and analytical skills. *Ability to provide clear guidance under time-sensitive situations. *Strong communication and team coordination skills. *Experience with ticketing systems and remote support tools. Objective: To ensure high-quality technical support for field operations, minimize downtime, and improve first-time fix rates while maintaining strong support for Customer Engineers in the field.
Key Responsibilities: Job Summary: We are seeking a highly organized and client-focused Account Delivery Manager to oversee the successful delivery of services and solutions to our key clients. This role acts as a bridge between the client and internal teams, ensuring that service are delivered on time, within scope, and to the highest standard. The ideal candidate is proactive, detail-oriented, and excels at managing client relationships while driving internal execution. ***Key Responsibilities: - Serve as the primary point of contact for assigned client accounts, ensuring client satisfaction and retention. - Lead the end-to-end delivery of services, solutions, or projects across multiple accounts within our CRM - Collaborate with internal teams (dispatch, technical support, etc.) to meet client requirements and resolve issues. - Monitor delivery performance and ensure SLAs, KPIs, and other service metrics are met or exceeded, including talk time, touches, case moves and timley updates to the clients - Proactively identify risks and implement mitigation strategies to avoid delivery disruptions. Seeing the bigger picture and resolving before it escalations - Manage escalations effectively, maintaining trust and transparency with the client. - Notate every interaction for proper case management and call handling - Maintain comprehensive documentation for each account, including project scopes, communications, and performance reports. ***Qualifications: - Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience). - 5+ years of experience in account management or client customer service - Proven track record of managing enterprise-level client accounts and delivering successful outcomes. - Profient communication in verbal and written English - Strong understanding of project management methodologies (Agile, Waterfall, etc.). - Exceptional communication, organizational, and problem-solving skills. - Experience with CRM tools (e.g., Jira, Asana, Salesforce). - Ability to manage competing priorities in a fast-paced environment. ***Key Competencies: - Client-centric mindset - Leadership and team coordination - Results-driven and quality-focused - Analytical thinking and adaptability - Conflict resolution and negotiation
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