Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Overview: We are looking for a Client Relationship Manager with a strong IT industry background to maintain and grow long-term client partnerships. The role requires both a customer-focused mindset and the technical acumen to understand and communicate IT solutions effectively. Key Responsibilities: Serve as the primary point of contact for assigned clients in the IT sector. Build and maintain strong, trusted relationships to promote client retention and growth. Understand client business needs and match them with appropriate IT products and services. Coordinate with technical, product, and project teams to ensure timely and effective delivery. Manage client expectations, handle escalations, and resolve issues proactively. Prepare and present regular performance reports, service reviews, and improvement plans. Identify opportunities for upselling and cross-selling IT solutions. Stay informed on industry trends, competitor activities, and emerging technologies. Qualifications: Bachelor’s degree in IT, Computer Science, Business Administration, or related field. Minimum 3–5 years of client relationship/account management experience in the IT industry. Strong understanding of IT solutions such as SaaS, infrastructure, cloud services, or software development. Excellent communication, negotiation, and presentation skills. Proficient in CRM tools, project management software, and MS Office/Google Workspace. Proven ability to manage multiple client accounts in a fast-paced environment. Key Competencies: Customer-centric and results-driven approach. Technical aptitude for understanding and explaining IT solutions. Strong problem-solving and decision-making skills. Ability to build rapport and maintain trust with senior-level stakeholders. Service Performance Monitoring Analyze SLA compliance and drive accountability for escalated cases. Review, adjudicate, and distribute weekly and monthly SLA reports. Escalation Management Take ownership of service escalations, coordinating across departments to ensure timely resolution. Maintain clear documentation of escalation cause, internal actions taken, and final client-facing resolution. Provide status updates to clients and internal stakeholders until resolution is complete. Voice of the Customer Act as a direct advocate for the client, ensuring their concerns, preferences, and expectations are represented in internal discussions and process improvements. Collect, review, and interpret client feedback from surveys, calls, and correspondence. Use insights to identify trends and propose enhancements to service delivery processes, technician readiness, and communication workflows. Reporting & Analysis Support the Director of Client Experience with data-driven insights for Quarterly Business Reviews (QBRs), executive escalations, and client audits. Internal Collaboration Work closely with internal operational units (Dispatch, Call Center, Quality, Field Services) to ensure client concerns are properly prioritized and addressed. Contribute to the development of internal playbooks, SOPs, and workflows to enhance service consistency.
Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Marketing Operations & Content Associate Department: Marketing About the Role We’re looking for a proactive and detail-oriented Marketing Operations & Content Associate to join our growing marketing team. This role is designed to support multiple areas of our marketing operations — from content creation and campaign support to reporting and process improvement. The ideal candidate is part-creative, part-analytical, and highly organized. You’ll help streamline workflows, support digital ad campaigns, handle reporting tasks, and take on day-to-day content production so our specialists can focus on strategy and execution. What You’ll Do Content & Creative Support ● Assist in creating and editing marketing assets (social graphics, resizes, simple revisions, short-form videos). ● Maintain and enforce brand style guides across campaigns. ● Coordinate with the design lead to ensure clear goals and aligned creative for each campaign/entity. Marketing Operations ● Support paid ads execution by handling platform admin tasks (e.g., Meta restrictions, Nextdoor Ads setup, campaign uploads). ● Export, organize, and maintain campaign data to support reporting and insights. ● Track and document lead sources, ensuring data flows properly across platforms. Social Media & Community Support ● Assist in organic growth efforts (engagement campaigns, follower outreach, cross-platform posting). ● Monitor community interactions and support social media workflows alongside the social media lead. What We’re Looking For ● 1–3 years of experience in marketing, advertising, or content production (agency or in-house experience a plus). ● Proficiency in design and editing tools (Mainly Canva and Photoshop). ● Basic video editing skills (CapCut, Premiere, or similar). ● Familiarity with Meta Ads Manager (Nextdoor Ads/LinkedIn Ads a plus). ● Strong data handling skills — comfortable exporting, organizing, and presenting reports. ● Highly organized with strong attention to detail. A team player who thrives in a collaborative, fast-paced environment.
Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Job Summary: We are seeking a highly organized and client-focused Account Delivery Manager to oversee the successful delivery of services and solutions to our key clients. This role acts as a bridge between the client and internal teams, ensuring that service are delivered on time, within scope, and to the highest standard. The ideal candidate is proactive, detail-oriented, and excels at managing client relationships while driving internal execution. Key Responsibilities: Serve as the primary point of contact for assigned client accounts, ensuring client satisfaction and retention. Lead the end-to-end delivery of services, solutions, or projects across multiple accounts within our CRM Collaborate with internal teams (dispatch, technical support, etc.) to meet client requirements and resolve issues. Monitor delivery performance and ensure SLAs, KPIs, and other service metrics are met or exceeded, including talk time, touches, case moves and timley updates to the clients Proactively identify risks and implement mitigation strategies to avoid delivery disruptions. Seeing the bigger picture and resolving before it escalations Manage escalations effectively, maintaining trust and transparency with the client. Notate every interaction for proper case management and call handling Maintain comprehensive documentation for each account, including project scopes, communications, and performance reports. Qualifications: 5+ years of experience in account management or client customer service Proven track record of managing enterprise-level client accounts and delivering successful outcomes. Profient communication in verbal and written English Strong understanding of project management methodologies (Agile, Waterfall, etc.). Exceptional communication, organizational, and problem-solving skills. Experience with CRM tools (e.g., Jira, Asana, Salesforce). Ability to manage competing priorities in a fast-paced environment. Key Competencies: Client-centric mindset Leadership and team coordination Results-driven and quality-focused Analytical thinking and adaptability Conflict resolution and negotiation.
Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Job Description: A Designer for Construction Plans, often referred to as an Architectural Designer or Building Designer, plays a vital role in the construction industry, bridging the gap between design concepts and detailed construction documentation. Responsibilities Responsibilities include collaborating with various stakeholders, developing designs and detailed drawings using CAD and BIM software, creating technical drawings compliant with building codes, and presenting design proposals. They also coordinate with engineering and construction teams, conduct site visits, select materials, maintain documentation, and stay updated on industry trends. The Designer should have knowledge of piping layout, HVAC ductwork and related design, electrical system design, etc. Qualifications Typically, a bachelor's degree in a related field is required, along with proficiency in CAD software and a strong understanding of building codes. Experience in architectural design or construction, excellent communication and presentation skills, visual and spatial awareness, attention to detail, and organizational skills are also important. Additional qualifications include the ability to work collaboratively, problem-solve, manage time, and be familiar with project management tools and continuous learning. Skills Desired skills can include proficiency in BIM, experience with sustainable design, knowledge of construction materials, ability to conduct site analysis, understanding interior design principles, and familiarity with advanced design software and technologies like VR and AR.
Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Job Description: Civil engineers specializing in commercial property development are responsible for planning, designing, and overseeing the construction of various structures and infrastructure within commercial developments. Their work ensures these projects are safe, efficient, sustainable, and meet regulatory requirements. Key responsibilities **Planning and Design: Collaborate with architects, land planners, and developers to create efficient and compliant site layouts. Develop detailed designs for various aspects of the infrastructure, such as: Site layout and roadway design Grading and drainage systems, including stormwater management facilities Utility infrastructure (water, sewer, electric, etc.) Structural components of the buildings Prepare blueprints, plans, specifications, and other technical documentation. **Permitting and Regulatory Compliance: Navigate the permitting process, preparing and submitting detailed plans and calculations to secure necessary approvals. Ensure all designs and construction comply with relevant zoning laws, building codes, and safety standards. Qualifications and skills Education: Bachelor's Degree in Civil Engineering or a related field. Licensure: Professional Engineer (PE) license maybe be helpful, but not mandatory- particularly Louisiana and Florida.. Experience: Typically 5-7 years of relevant experience, with a focus on land development. Experience working on a variety of land development site designs. Technical Skills: Proficiency in civil design software like AutoCAD Civil 3D, Microstation, and other relevant tools. Strong understanding of site layout, grading, drainage, utility design, and stormwater management. Knowledge of erosion and sediment control principles and practices. Familiarity with building codes, regulations, and safety standards.
Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Job Description: Top of Form Bottom of Form A junior MEP (Mechanical, Electrical, Plumbing) engineer assists with the design, implementation, and maintenance of building systems, working under the guidance of senior engineers. They support various tasks, including preparing drawings, conducting research, and ensuring systems adhere to building codes and standards. They also help coordinate with other professionals and manage project documentation. Key Responsibilities: **Design & Documentation: Assist in the design of MEP systems (electrical, plumbing, HVAC). Prepare and revise technical drawings, specifications, and reports using CAD and other software. Maintain consistency with building codes and energy standards. Perform calculations to design appropriate systems. **Project Support: Coordinate with architects, structural engineers, and other team members. Manage project documentation and ensure compliance with design plans. **General: Communicate effectively with team members and stakeholders. Continuously learn and develop technical expertise in MEP engineering. Skills & Qualifications: Bachelor's degree in Mechanical, Electrical, or Civil Engineering or a related field. Proficiency in CAD software (e.g., AutoCAD. Draftsight, Revit). Strong understanding of MEP design principles and building codes. Excellent problem-solving and analytical skills. Effective communication and teamwork abilities. Familiarity with BIM and project management software is a plus.
Job Type: Full Time Work Shift: US BUSINESS HOURS Weekends Off Job Title: Cold Caller – B2B Phone Sales Job Overview: We are seeking an experienced B2B Cold Caller to join our dynamic sales team. The ideal candidate is confident on the phone, results-driven, and skilled in building rapport with decision-makers in various industries. You will be responsible for generating leads, qualifying prospects, and setting appointments to support our sales pipeline. Key Responsibilities: Conduct outbound B2B cold calls to targeted prospects. Introduce and present our products/services professionally and persuasively. Qualify leads based on pre-defined criteria. Maintain accurate call records and update the CRM system. Follow up on warm leads and nurture relationships to increase conversion. Meet or exceed daily, weekly, and monthly activity and appointment targets. Collaborate with the sales team to ensure smooth handoff of qualified leads. Qualifications: Proven experience in B2B phone sales or telemarketing (minimum 1–2 years). Strong verbal communication and persuasion skills. Comfortable making a high volume of calls daily. Knowledge of CRM tools and basic computer skills. Resilient, goal-oriented, and able to handle objections effectively. Ability to work independently and manage time effectively.
Job Type: Full Time Work Shift: US BUSINESS HOURSWeekends Off Job Description: A Junior Drafter is an entry-level professional responsible for assisting with the creation and modification of technical drawings and plans using CAD software. This role typically involves working under the supervision of senior engineers, architects, or designers. Responsibilities Junior Drafters are responsible for creating, updating, and revising technical drawings and plans based on specifications from senior team members. They collaborate with engineers and architects to ensure drawings are accurate and meet project requirements and industry standards. Maintaining organized records and project documentation is also part of the role. They may attend project meetings and assist with preparing deliverables. Adherence to industry standards is essential. Qualifications Typical qualifications for a Junior Drafter include proficiency in CAD software (such as AutoCAD or Draftsight), and a basic understanding of construction, buildings, engineering and architectural principles. Key attributes include strong attention to detail, accuracy, and the ability to interpret technical drawings. Good communication, teamwork, and organizational skills are also important, along with a willingness to learn. Skills Essential skills for a Junior Drafter include technical proficiency in CAD software and understanding technical drawings and drafting standards. Important soft skills encompass attention to detail, communication, teamwork, problem-solving, and organization.
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